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Terms and Conditions

Train with Faye, Dog Training & Behaviour Essentials and Puppy School Maidenhead courses terms and conditions

Please read these terms and conditions before booking a place on a course. By making a booking to attend Puppy School Maidenhead and/or Train with Faye, Dog Training and Behaviour Essentials classes you acknowledge that you have read, understood and fully accept the terms and conditions as detailed below:


  • You will receive confirmation of your booking shortly after registering your puppy or dog on a Puppy School Maidenhead or Train with Faye, Dog Training and Behaviour Essentials course.
  • Bookings for Puppy School classes are made and confirmed via the Puppy School Ltd central booking system. Puppy School classes are operated under licence by Faye Hasler. Puppy School Ltd is a registered company number 4472544. Registered office Chipping Norton OX7 5LS, director Gwen Bailey.
  • Puppy School bookings: when time allows, you will receive a copy of the Puppy School training booklet, Natures Menu voucher and bag of treats, posted to your home address, prior to the first class of your 6-week course. This booklet accompanies the course and provides the required guidance and milestones to achieve between classes. The booklet is posted out by a mailing house and not by Faye Hasler.
  • Bookings for Essentials classes are made and confirmed via
  • Booking and paying for your place confirms your attendance, please make every effort to attend each week.
  • When time allows before your first class, you will receive an email from confirming the start date, time and give other information relevant to your booking.
  • It is the client’s responsibility to ensure they attend on the correct date/s, time and venue for the classes.
  • If you are unable to attend a class, please let Faye Hasler know as soon as possible by text message to mobile number 07770 933 940.
  • Missed classes will not be refunded, please see the refunds and cancellations section below.


  • The price advertised online at the time of booking applies.
  • Faye Hasler reserves the right to decline a booking even if payment has been made, a refund would be provided in this instance.

Training Class Attendance:

  • Puppy School courses consist of 6 weekly classes. Essentials courses consist of 3 weekly classes. For optimum results, please attend all classes of your course. To make the most of the classes and achieve optimal results, many short daily training sessions at home and on walks are essential to allow you and your dog to practice the techniques and lessons prior to the next class.
  • Puppies and dogs must be vaccinated to attend classes. Your vet can advise when it is safe for your puppy or dog to attend group classes. If you are unsure or have questions about vaccinations, please consult your vet directly. It is your responsibility to have your puppy or dog fully vaccinated and health checked by a vet. Puppy School does not consider homeopathic nosodes an acceptable alternative to conventional vaccines for young puppies.
  • For those attending Puppy School classes: your vaccination card must be shown to Faye Hasler, either by emailing a copy in advance of the course beginning or by bringing your vaccination card on week 1 of the course to confirm your puppy’s status as fully vaccinated.
  • Puppy School classes are for puppies under the age of 20 weeks on the start date of the course.
  • Essentials courses are for all puppies and dogs over 20 weeks old.
  • For those attending Puppy School classes: although efforts are made to allow your puppy to interact safely with other suitable puppies in the class for short periods, Faye Hasler cannot guarantee the right mix of puppies on each course for this to be done safely. Consequently, puppy interactions may not occur in classes, this is to ensure the safety of all puppies attending. Faye Hasler aims to teach safe and appropriate greetings/interactions between puppies during the classes.
  • Puppies or dogs that are aggressive towards people, other dogs or in other contexts should not attend classes as it is not a suitable environment for them. Please consider booking a behaviour consultation instead to provide you with the support you need
  • Occasionally a class environment does not suit a puppy, dog or owner. Full discussion over the best way to proceed will be undertaken and this may result in alternative arrangements to assist and support you.
  • All children must be under the close supervision of a responsible adult at all times who must agree to prevent them from disturbing the process of learning during the class. Faye Hasler reserves the right to ask that children do not attend classes. Children must not bring small toys, small items of any description or food to classes due to the risk of ingestion by their own puppy/dog and/or other puppies/dogs attending the classes. Children must not approach the other puppies or dogs attending the classes.
  • Missed classes cannot be taken by joining another group as there may not be places available.
  • Reward-based training uses food treats. Although there will be some treats available at the classes, it is important to bring with you a supply of tasty, smelly food treats, cut into small pea-sized pieces, that your puppy or dog will work hard for and is used to eating. Please see for further information.
  • Please note Puppy School Maidenhead classes are not clicker training classes, if you are using a clicker, please feel free to continue in class, please note, time will not be allocated during class to introduce owners to clicker training or train owners how to use their clickers unless special circumstances apply.

Training Class/Premises Rules:

  • Every effort is made to ensure the safety of people, puppies and dogs during the classes. By making a booking, you are accepting that participating in an activity with puppies, dogs, children and adults poses a risk of injury to yourself and your puppy/dog and you agree to indemnify Faye Hasler, Train with Faye Dog Training & Behaviour, Puppy School Maidenhead, Puppy School Ltd and all class assistants for all personal injury and damage to property owned by you while attending the training classes. You also agree to make any person (adult or child) who accompanies you to the class aware that they are also there at their own risk.
  • All puppies and dogs must remain on lead and kept away from contact with other puppies and dogs within the training premises unless specifically instructed by Faye Hasler. Please ensure your puppy or dog is given lots of space from the other dogs at all times (before, during and after class).
  • All instances of accident/injury must be reported to Faye Hasler at the time they occurred to be recorded in the accident book.
  • Please note your dog must wear a suitable ID tag as required by law: the Control of Dogs Order 1992 states that every dog while on a public highway or place of public resort must wear a collar with the name and address of the owner inscribed on it or a plate or badge attached to it.
  • Please bring your dog to class wearing a suitable collar and/or harness for example, T-Touch harness, Perfect Fit harness, Mekuti harness and a fixed length, please do not use an extender lead in class.
  • The following items are not permitted in classes: extender/flexi-leads, slip leads, choke chains, half-check chains; electronic training collars including (spray) citronella, (shock) e-collar, prong collars, any other device that causes discomfort, pain or fear to the dog or any other equipment that Faye Hasler deems unacceptable.
  • The use of physical force, shouting, rough handling or any other type of punishment-based or outdated theory training techniques are not used or permitted and will not be supported or tolerated.
  • Please keep your puppy or dog on lead at all times when on the grounds of Woodlands Park Village Centre.
  • Please keep your puppy or dog on lead if you leave the hall to allow your dog to go to the toilet outside and always pick up after your dog. Keeping the grounds of the centre clean is essential. Please let Faye Hasler know if you require poo bags or additional cleaning materials. Please dispose of your poo bags in the poo bins on site. Please do not place bags of poo in any the venue’s indoor bins.
  • If your puppy or dog does a poo outside, please pick up and spray the area with poo guard (cleaning product), Faye Hasler will provide you with poo guard.
  • We share our venues with children’s groups, hygiene is essential around dog waste, please help ensure the safety and wellbeing of all those who use the venues by picking up and cleaning the area properly.
  • Please ensure the safety of yourself, your puppy or dog, anyone attending classes with you and consider the safety of any other users of Woodlands Park Village Centre at all times.

Refunds and Cancellations:

  • Classes are kept small to ensure you receive the individual teaching and guidance required, therefore refunds may not be given for cancellations unless the place can be filled by another client or unless at least 5 working days’ notice is given. A transfer/deferral of your place to another course may be possible, but this is at Faye Hasler’s discretion and dependent on availability on another course. Failure to provide notification of a cancellation within this time frame will result in no refund.
  • There will be no partial refunds for missed classes.
  • If you knowingly enrol an aggressive dog on to a course a refund will not be provided. If you are experiencing problem behaviour/s please consider booking a behaviour consultation
  • If a class or course is cancelled due circumstances outside of Faye Hasler’s control for example (but not limited to) illness, extreme bad weather, vehicle breakdown or a problem at the venue – for example (but not limited to) power failure, flooding, fire or other circumstance that makes the training hall unsuitable for class – you will be contacted as soon as possible to advise you of the cancellation/postponement. Please ensure you have provided your mobile number to Faye Hasler as any cancellation will be advised of by text message and/or on the Train with Faye, Dog Training & Behaviour Facebook page in the first instance.
  • All other cancellation and refund requests are at Faye Hasler’s discretion and are dependent on individual circumstances.

All information provided before, during and after classes will be treated as private and confidential and stored securely.